Privacy Policy

1. Introduction

JR Studio Education & Media LLP (“we,” “us,” “our,” “Company”) operates the JR Verse Telegram membership service and the courses.jrstudioedu.com learning platform. We are committed to protecting your privacy and ensuring transparent data handling practices. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you subscribe to JR Verse or use our courses platform.

Please read this Privacy Policy carefully. If you do not agree with our practices, do not subscribe to JR Verse.

2. Information We Collect

2.1 Information you provide directly

• Registration & account information: name, email address, phone number, Telegram username, and password when you create a membership account.
• Payment information: payment method details (credit/debit card, UPI, net banking) — processed exclusively by Razorpay, not stored on our servers.
• Communication data: messages, questions, and feedback you share in the Telegram group or via email.
• courses.jrstudioedu.com account: if you link your membership to our LMS platform, we collect your username, profile details, and learning progress data.

2.2 Information collected automatically

• Device & browser information: IP address, browser type, operating system, device type, and device identifiers.
• Usage data: pages accessed, content viewed, time spent on the platform, links clicked, and interaction patterns.
• Telegram metadata: your Telegram user ID, account status, and activity logs within the JR Verse group (group membership status, message history timestamps, but not private message content).
• Cookies & tracking technologies: used to enhance user experience and analyze usage patterns on courses.jrstudioedu.com.

2.3 Information from third parties

• Razorpay: payment transaction status, invoice records, and billing information.
• Telegram: public profile information (if visible on Telegram's platform).
• Analytics services: aggregated usage data from third-party analytics platforms.

3. How We Use Your Information

4. Data Sharing & Disclosure

4.1 We do NOT share your data with

• Third-party advertisers or marketers (unless you explicitly opt in).
• Third-party data brokers or analytics companies without aggregation/anonymization.
• Social media platforms (without your consent).

4.2 We MAY share your data with

• Razorpay: payment processor (subject to Razorpay's Privacy Policy).
• Telegram: only your Telegram ID, for group access management (Telegram's Privacy Policy applies).
• Email service providers: if you subscribe to email updates, with data processing agreements in place.
• Analytics platforms: aggregated, anonymized usage data only.
• Legal authorities: if required by law, court order, or government regulation.

5. Data Retention

• Active membership: your personal data is retained for the duration of your subscription.
• After cancellation: account data is retained for 1 year for billing/tax compliance as required by law in India. Payment records are retained per GST and income tax requirements (typically 7 years). You retain archive access to content; associated metadata (your ID, access logs) is retained for security purposes.
• Communication data: retained for 2 years for customer support and dispute resolution.
• Usage analytics: aggregated data is retained indefinitely; individual user identifiers are anonymized after 2 years.
• Right to deletion: you may request deletion of your account and personal data, subject to legal retention obligations. Email [email protected] to request data deletion.

6. Data Security

• We implement industry-standard security measures, including encryption, firewalls, and secure server protocols.
• Payment data: Razorpay handles all payment processing with PCI-DSS Level 1 compliance; we do not store payment card details.
• Account access: your account is protected by a password; you are responsible for keeping your credentials confidential.
• Telegram communication: Telegram's encryption standards apply to group communication.
• No absolute security: while we employ robust security measures, no online service is 100% secure. We cannot guarantee absolute protection against data breaches.
• Breach notification: in the event of a data breach affecting your personal information, we will notify you within 72 hours, as required by Indian data protection regulations.

7. Your Rights & Choices

7.1 Access & portability

You have the right to access, download, and transfer your personal data. Email [email protected] with “Data Access Request” in the subject line. We will provide your data in a portable format within 30 days.

7.2 Correction & updates

You can update your account information (name, email, phone) through your membership dashboard or by contacting us.

7.3 Deletion & erasure

• You may request deletion of your account and associated personal data, subject to legal retention requirements.
• Upon deletion, you will lose active Telegram group access but retain archive read-only access to content.

8. Compliance & Legal Basis

We comply with applicable data protection and privacy regulations in India, including (but not limited to):

• Information Technology Act, 2000 (ITA 2000)
• Digital Personal Data Protection Act, 2023 (DPDPA 2023)
• Telecom Commercial Communications Regulation
• GST compliance requirements

9. Contact Information

For questions about this Privacy Policy or your personal data:

• Email: [email protected]
• Telegram: @jrstudiomalayalam
• Website: jrstudioedu.com
• Organization: JR Studio Education & Media LLP
• Location: Kerala, India